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Returns

All goods purchased at Fishtailstore.com can be returned within 14 days after having received the goods. Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. 

We reserve the right to refuse any returns that do not match with these criteria: Place the product in a padded shipping box or padded envelope. Enclose the original sales receipt to the product. Write RETURN and NO COMMERCIAL VALUE on the package to ensure a faster expedition. Customers will assume responsibility for all extra charges, including unnecessary duties and sales taxes in certain instances.

All returns to Fistailstore cost EUR 30. 

Please contact us at info@fishtailstore.com and we will assist you with the DHL freight label and how to schedule your pickup.

If you choose to return the goods purchased from Fishtailstore.com we will refund your payments no later than 30 days after we receive the goods.