Only items at regular price without discount purchased at can be returned within 14 days.

Contact us:

We will issue a return label with DHL, the return cost is 50 EUR ( DHL Only )

Any shipping charges that may incur when returning the products are on your/customer responsibility. We recommend using a tracked and insured service. Fishtail Store will not compensate for returned packages lost in the return shipping.

Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. 

Write RETURN and NO COMMERCIAL VALUE on the package to ensure a faster expedition.

Place the product in a padded shipping box, enclose the original sales receipt to the product.

Customers will assume responsibility for all extra charges, including unnecessary duties and sales taxes in certain instances.

We reserve the right to refuse any returns that do not match with these criteria.

We will refund your payments no later than 30 days after we receive the goods. 

If you have any issue or ned help contact us,